At the bottom of the screen on the App is the menu bar with the button Clients, click here and you will see the option to Add Client.
Click on the menu button and then select the Subscription button. Click on the green button Manage Subscription. Here you have the option to upgrade or cancel your subscription.
Yes, the Stripe payment gateway is secured with 256bit encryption the same used by banks and credit card companies.
100% of the My Pet Walker fees and transaction fees are tax deductible.
We do not impose a limit on the number of team members, you can add as many as you like.
Each business or company using this App should update the App with their own Terms & Conditions, Team Terms & Conditions (if applicable), Privacy Policy and Social Media Policy. Your clients will have to opt in to your terms and privacy policies in order to use the App.
Go to the Client profile and at the bottom of the profile you will see the option to delete client.
A member of your team can be designated to a pet or a number of pets. Go into the client profile at the bottom you can select a default team member.
A member of your team can be authorised to make changes and designate other members of your team to clients/pets. This can be useful for holiday cover for example. Click on the menu, go to Team, click on the team member and assign permissions. You can also delete the team member at the bottom of their profile.
Stripe is the world’s leading payment gateway offering some of the best transaction rates along with premium service.
We need your bank account details to make payments for the services and for verification purposes.
A rescheduled booking can be made in the App by either the service provider or the client. Rescheduling will be subject to the business/company’s terms and conditions, not the terms of My Pet Walker.
Your data is stored on a database in a secure facility. Your data is behind a firewall and is protected from DDoS attacks.
We run a daily backup of all data. These backups are held for 30 days and then the data is overwritten.
A client can edit their booking day, reschedule and cancel a booking. Should the client wish to change the service booked they should contact their service provider.
Click on the menu button and then select the option Team. At the top on the right you will see the button Add Team Member.
If you are using the invoicing system or getting paid in cash or bank transfer there are no other fees apart from the App subscription. The User shall pay 2% + 20p for all bookings and payments taken through the Stripe Payment Gateway set out in Section 3 and on the MPWL Website and App. If using a EU card the User shall pay 3.3% + 20p and with an International card 2.9% + 20p. The payment will automatically be taken from the total booking amount.
The user will incur a fee of 0.25% plus 10p when receiving payouts through the Stripe Payment Gateway.
Payments due to you will be processed on a Monday and paid out to you on a Wednesday. Should the Monday be a Bank Holiday then payout will be a Thursday.
Yes! Depending how you set up the payment method your client can still use the App to make a booking. You then have the choice of adding a bank/cash payment or sending them an invoice using our invoicing system.
We do not impose a limit on the number of clients. You can add as many as you like.
Hopefully you will be able to resolve it between yourselves. If you need further help please contact our Support Desk.
You can update the pet profile by simply going into the client’s profile and going to the pet profile tab. Here you or the client can update the pet’s details.
Go to the menu, click on the Team tab and at the bottom of the list you will see the option to remove your team member.
If you have a problem with any of our services, please contact us directly on the Support Desk and we will work with you to resolve any matters as fast as we can as per our terms of service.
All card payments made through the Stripe payment gateway are encrypted with 256bit encryption, just like any other bank or card payment.
Please contact our Support Desk asap and we will investigate immediately.
You own your data but in order to use the App we will need to hold it for the time you are using the App and for up to 1 year after you have finished using the App.
Your data will just be used for the day-to-day functions within the My Pet Walker App. We may contact you from time-to-time with information such as updates for example. We do not, and will not, share or sell your data to any other companies or individuals.
The clients can be sent a notification by email when you create a profile for them on the platform, or you can choose to tell them yourself whichever way you choose.
You can’t do this in the App. However, if you contact our Support Desk we may be able to assist you.
My Pet Walker understands that your privacy is important and that you need to be aware how your personal data is used. We value and respect the privacy of all of our users and will only collect and use personal data in ways that are described in our Privacy Policy which is outlined at the bottom of our website in accordance with the General Data Protection Regulation or GDPR.
Please contact support to request account deletion.
