My Pet Walker Refund Policy

Purpose: To outline the terms and conditions under which refunds are issued for My Pet Walker’s services, ensuring a transparent and fair process for all users.

Scope: This policy applies to all users of My Pet Walker’s services and covers all subscription-based services and app features offered by My Pet Walker.

Refund Eligibility

1. 90-Day Money Back Guarantee:

  • Eligibility: Users are entitled to a full refund if they are not satisfied with the service or app features within 90 days of the initial purchase.
  • Condition: The refund request must be made within 90 days from the date of the initial purchase.

2. Subscription Services:

  • Monthly Subscriptions: Users who cancel their monthly subscription within the first 7 days of the billing cycle are eligible for a prorated refund for the remaining period of that month.
  • Annual Subscriptions: Users who cancel their annual subscription within the first 30 days of the billing cycle are eligible for a prorated refund for the remaining period of that year.

Refund Process

1. Request Submission:

  • How to Request: Refund requests should be submitted in writing to ensure all details are accurately captured. Customers can submit complaints via:
  • Information Required: The request must include the user’s full name, contact details, account details, date of purchase, and reason for the refund.

2. Processing Time:

  • Review Period: Refund requests will be reviewed and processed within 10 business days of receipt.
  • Notification: Users will be notified of the decision regarding their refund request via their preferred contact method.

3. Refund Issuance:

  • Method: Approved refunds will be issued through the original payment method used at the time of purchase.
  • Timeline: Refunds will be processed and credited to the user’s account within 5-10 business days after approval.

Non-Refundable Items

1. Setup Fees:

  • Any setup or onboarding fees associated with the initial subscription are non-refundable.

2. Additional Services:

  • Any additional services or custom work performed at the user’s request beyond the standard subscription are non-refundable.


1. Service Disruptions:

  • Refunds will not be issued for service disruptions caused by factors beyond the control of My Pet Walker, such as internet outages, third-party service failures, or force majeure events.

2. Violations of Terms:

  • Refunds will not be granted if the user is found to be in violation of My Pet Walker’s terms of service, including but not limited to unauthorised use, fraud, or abuse of services.

Contact Information

For any questions or further information regarding this Refund Policy, please contact our Customer Support team at:

Changes to this Policy

My Pet Walker reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Note: For any additional support or questions, please contact our support team directly.

Scan the code