FAQ's
How do I add a client?
At the bottom of the screen on the App is the menu bar with the button âClientâ click here and you will see the option to âAdd Clientâ.
How do I cancel my subscription?
Click on the menu button and then select the option Money. Click on the subscription option and click on the green button Manage Subscription. Here you have the option to upgrade or cancel your subscription.
Are the card payments secure?
Yes, the Stripe payment gateway is secured with 256bit encryption the same used by banks and credit card companies.
Is the cost tax deductible?
100% of the MyPetWalker fees and transaction fees are tax deductible.
Is there a limit to the number of staff I can add?
We do not impose a limit on the number of staff, you can add as many as you like.
Can I add my own terms and conditions?
Each business or company using this App should update the App with their own Terms & Conditions, Privacy Policy and Social Media Policy. Your clients will have to opt in to your terms and privacy policies in order to use the App.
How can I remove a client?
Go to the client tab and at the bottom of the client list you will see the option to remove a client.
Can I allocate certain pets to specific members of staff?
A member of staff can be designated to a pet or a number of pets. Also a member of staff can be authorised to make changes and designate other members of staff to clients/pets. This can be useful for holiday cover for example.
Who/What is Stripe?
Stripe is the world's leading payment gateway offering some of the best transaction rates along with premium service.
Why do I need to add my bank account details?
We need your bank account details to make payments for the services and for verification purposes.
Can I reschedule a booking in the App?
A rescheduled booking can be made in the App by either the service provider or the client. Rescheduling will be subject to the business/companyâs terms and conditions, not the terms of MyPetWalker.
How and where is my data stored?
Your data is stored on a database in a secure facility. Your data is behind a firewall and is protected from DDoS attacks.
How is my data backed up?
We run a daily backup of all data. These backups are held for 30 days and then the data is overwritten.
What can a client edit?
A client can edit their booking day, reschedule and cancel a booking. Should the client wish to change the service booked they should contact their service provider.
How do I add a member of staff?
Click on the menu button and then select the option Team. At the top on the right you will see the button Add Staff.
How much are the transaction costs?
If you are using the invoicing system or getting paid in cash or bank transfer there are no other fees apart from the App subscription. If you choose to use the online payment gateway then card fees of 2%+20p per transaction will apply. Payments due to you will be processed on a Monday and paid out to you on a Wednesday. Should the Monday be a Bank Holiday then pay out will be a Thursday.
Can I add a client to the App even if they donât want to pay using the App?
Yes! Depending how you setup the payment method your client can still use the App to make a booking, you then have the choice of adding a bank/cash payment or sending them an invoice using our invoicing system.
Is there a limit to the number of clients I can add?
We do not impose a limit on the number of clients. You can add as many as you like.
What if there is a dispute between me and my client?
Hopefully you will be able to resolve it between yourselves. If you need further help please contact our Support Desk.
How can I update a pet profile?
You can update the pet profile by simply going in to the clientâs profile and going to the pet tab. Here you or the client can update the petâs details.
How can I remove a member of staff?
Go to the Team tab and at the bottom of the list you will see the option to remove staff.
What if there is a dispute between me and MyPetWalker?
If you have a problem with any of our services, please contact us directly on the Support Desk and we will work with you to resolve any matters as fast as we can as per our terms of service.
Are the payments encrypted?
All card payments made through the Stripe payment gateway are encrypted with 256bit encryption, just like any other bank or card payment.
What do I do if I find a fault or problem with the App?
Please contact our Support Desk asap and we will investigate immediately.
Who owns my data?
You own your data but in order to use the App we will need to hold it for the time you are using the App and for up to 1 year after you have finished using the App.
How will my data be used?
Your data will just be used for the day-to-day functions within the MyPetWalker App. We may contact you from time-to-time with information such as updates for example. We do not, and will not, share or sell your data to any other companies or individuals.
How do clients get notified they have been setup on the App?
The clients can be sent a notification by email when you create a profile for them on the platform, or you can choose to tell them yourself whichever way you choose.
Can you change the date the subscription is taken?
You canât do this in the App. However, if you contact our Support Desk we may be able to assist you.
Are we GDPR Compliant?
MyPetWalker understands that your privacy is important and that you need to be aware how your personal data is used. We value and respect the privacy of all of our customers and will only collect and use personal data in ways that are described in our Privacy Policy which is outlined at the bottom of our website in accordance with the General Data Protection Regulation, or GDPR.
Keep In Touch
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